Terms and conditions

When using the site you agree to the following terms and conditions:


DTU is not responsible for any loss or damage as a result of technical failure, such as lack of access to DTUs servers, failure, or destruction of data as a result of problems in the technical systems, in DTUs power supply or telecommunication systems.

Furthermore, DTU is not responsible for any loss or damage as a result of third parties’ unauthorized access (hacking) via the site to the data of the user or third party users. Nor is DTU responsible for damages on user’s computer equipment as a result of a virus contracted by browsing, downloading or similar transactions in connection with the use of shop.dtu.dk


DTU owns the copyright to the sold materials and it is not to be passed on to third parties for commercial or non-commercial use.

Personal data

When signing up for an event on DTUs website only information used to send confirmation is registered (see our cookie policies elsewhere on the website). Personal information such as name and address is automatically sent to the person(s) who is organizing the event. The information is kept securely by DTU and is not distributed to third parties.

To help develop the website, statistical data of the use is saved. This information does not identify the user and is not distributed to third parties.


DTU is not responsible for any delay
DTU is not to be held responsible if our services cause:
(1) Indirect damage or consequential loss, operating loss or indirect loss
(2) Damages due to force majeure

Besides this DTUs responsibility is limited, regardless of type, to 10.000,- DKK per damage or the price of the delivered goods, depending on which amount is the smallest.

DTU will accept product responsibility for personal injury/death, which cannot be disclaimed according to current legislation.

Terms of payment

The following credit cards can be used: Dankort, MasterCard, Visa, and JCB.

Gyldige betalingskort

When you pay electronically, your information will be transferred to the DIBS payment service through an encrypted SSL connection, which means that your information cannot be read or decoded by others than DIBS.

DTU has been approved by DIBS to handle above mentioned payment/credit cards.

Order confirmation

Your order will be confirmed by e-mail upon receipt. The following information will appear from the order confirmation:

  • Your name and address;
  • Description and price of your order.

Right of cancellation

As specified in the consumer law you have the right to cancel a buy for 14 days after purchasing. Goods are to be delivered back at the location where you picked it up, unopened and in the same condition as you received it. If the merchandize is damage and re-sale is impossible the item cannot be returned.

When signing up for an event you have 14 days to cancel your registration unless other is specified. If you sign-up less than two weeks before an event the right to cancellation is annulled the day before the event. If an event is cancelled by DTU, the paid fee less transaction costs connected to the payment will be reimbursed to the credit card used.